What is a Business Process?
Business Process Management is a business discipline. According to wikipedia, it is a collection of related, structured activities or tasks by people or equipment in which a specific sequence produces a service or product (serves a particular business goal) for a particular customer or customers. Business Process Automation is the ICT-part of BPM.
Business Processes are found everywhere. From Deal Origination to Complaint Management, organisations are full of Business Processes. So what do we need to automate them? At first sight you could think the modelling language BPMN 2.0. is the way to model Business Processes. It partly is, but it is not the complete answer.
A BPMN model just gives you some information about the process: who (or what computer) needs to do what, and when. So the BPMN model helps to orchestrate the work. But that is not the whole story. If you look closely at a BPMN model, you will see it does not hold all information you would need to automate a process. For example, what is the exact thing a user needs to do when getting a user task appointed? That's not in the model. Or, what is the exact decision logic to use when hitting a Business Rule task?
So - to be able to automate a Business Process we need to know more. As a guideline for the Business Analyst we made this Valtimo 7 Disk.
This model can be used as a guide for the analysis phase. Typically the processes will be modelled in BPMN and Decisions in DMN. Valtimo uses JSON Definitions for Case Data en Forms.
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