> For the complete documentation index, see [llms.txt](https://docs.valtimo.nl/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.valtimo.nl/introduction/use-cases.md).

# What can you build with Valtimo?

Valtimo is used for organizations' core processes — the work that matters most. From citizen services to client management, Valtimo helps teams handle complex workflows efficiently.

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## Use cases

### Government and public sector

**Benefit applications** — Citizens apply for social benefits, housing support, or financial assistance. Valtimo manages the entire journey: receiving applications, validating eligibility, requesting documents, routing to reviewers, and communicating decisions.

**Civic integration** — Supporting newcomers through integration programmes requires coordination across assessments, training, progress tracking, and milestone verification. Valtimo keeps all parties informed and processes moving.

**Objections and appeals** — When citizens challenge decisions, careful tracking of deadlines, documents, hearings, and formal responses is essential. Valtimo ensures nothing is missed and everything is properly documented.

**Permits and licenses** — From building permits to business licenses, applications flow through multiple review stages, inspections, and approvals across departments.

### Business and enterprise

**Client onboarding** — Bringing new clients on board involves collecting information, verifying identity, setting up accounts, and coordinating across teams. Valtimo streamlines the process while meeting compliance requirements.

**Product development** — Moving a product from idea to launch requires coordination across research, design, engineering, legal, and marketing. Valtimo tracks each stage and keeps stakeholders aligned.

**Regulatory oversight** — Organisations responsible for compliance need to manage inspections, findings, corrective actions, and follow-ups. Valtimo provides the structure these processes require.

### Common patterns

Whatever your specific use case, most processes share common elements that Valtimo handles well:

| Pattern              | Description                                              |
| -------------------- | -------------------------------------------------------- |
| Request handling     | Receiving, validating, and processing incoming requests  |
| Multi-stage approval | Routing work through sequential or parallel review steps |
| Document collection  | Gathering and validating required documents              |
| Deadline management  | Tracking due dates and escalating when needed            |
| Status communication | Keeping stakeholders informed of progress                |
| Audit and compliance | Maintaining records of who did what and when             |

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## Who uses Valtimo?

This documentation serves everyone who works with the platform. Find your role below to discover where to start.

### Business analysts and process designers

You design how work flows through your organisation. You understand the business rules, decision points, and stakeholder needs that shape a process.

**Start with:** [What is a case?](/valtimo-fundamentals/case.md) and [What is a process?](/valtimo-fundamentals/process.md)

### Administrators and configurators

You set up and maintain Valtimo for your organisation. You configure cases, manage access control, and ensure the platform runs smoothly.

**Start with:** [Configuration guides](/configuration-guides/cases.md)

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## Getting help

### Community

The world of process automation can be overwhelming at first, but there's a community ready to help.

{% hint style="info" %}
Join the conversation at [valtimo.slack.com](https://valtimo.slack.com/) to ask questions and connect with other users.
{% endhint %}

### Video learning

Prefer watching over reading? The Valtimo Academy offers video tutorials and courses.

{% hint style="info" %}
Visit [academy.valtimo.nl](https://academy.valtimo.nl/collections) for video content.
{% endhint %}

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## Learn more

* [**What is a case?**](/valtimo-fundamentals/case.md) — Understand how Valtimo organises work
* [**What is a process?**](/valtimo-fundamentals/process.md) — See how automation works
* [**Configuration guides**](/configuration-guides/cases.md) — Start building your own processes